Customer Service

If you need to make a claim, please notify us as quickly as possible.

Call us at 1300 300 480 Monday to Friday between 8:30am – 5:00pm AEST and AEDT. We can provide assistance over the phone and post out anything you may require to help action your claim.

Need to complete a claim form?

Simply click on the form you need below and follow the instructions shown on the form:

Claim Form

Please note, all claim payments are now made electronically. To ensure prompt payment of claims, please include EFT details in the relevant section on the claim form.

Important:

Once downloaded, the relevant form should be completed in full by you and your doctor, signed by both, and posted to:

Combined Insurance
PO Box 403
North Sydney
NSW 2059

Alternatively, you can email your completed claim form to claims@combined.com (Australia customers only. )

US customers: Please click here for help in filing your claim, submitting documentation, registering for online self-service, and contacting customer support.

Please read the instructions on the claim form carefully before completing it. On receipt of the completed form, we will review and assess your claim and policy coverage. If we require any further information, we will contact you.