Complaints and Dispute Resolution

Combined Insurance is a division of Chubb Insurance New Zealand Limited. Chubb has complaint handling and dispute resolution procedures which also applies to Combined Insurance.

Complaints and Dispute Resolution

At Combined Insurance, we take the concerns of our customers very seriously.

We have detailed complaint handling and dispute resolution procedures in place that are outlined in our brochure:

Compliments, Complaints & Dispute Resolution - A Guide to Our Procedures

Please download the above brochure, or if you would like us to mail you a copy, please send us a request with your postal address.

Or you can email us at Complaints.NZ@chubb.com

Fair Insurance Code

Chubb is a signatory to the Fair Insurance Code (the Code). The code and information about the Code is available at www.icnz.org.nz and on request.