Customer Service

Combined Insurance is a division of Chubb Insurance New Zealand Limited.

Make a Claim:

If you need to make a claim, please notify us as quickly as possible.

Call us Free Phone on 0800 COMBINED (266 246) 10am to 6:30pm Monday to Friday. We can provide assistance over the phone and post out anything you may require to help action your claim.

Need to complete a claim form?

Simply click on the claim form below and follow the instructions on the form:

Claim Form

Please note, all claim payments are now made electronically. To ensure prompt payment of claims, please include EFT details in the relevant section on the claim form.

Important:
Once downloaded, the relevant form should be completed in full by you and your doctor, signed by both, and posted to:
Combined Insurance
Private Bag COMBINED
Remuera
Auckland 1541

Alternatively, you can email your completed claim form to claims@combined.com (New Zealand customers only. )

US customers: Please click here for help in filing your claim, submitting documentation, registering for online self-service, and contacting customer support.

Please read the instructions on the claim form carefully before completing. On receipt of the completed form, we will review and assess your claim and policy coverage. If we require any further information, we will contact you.